Questions people ask us

Yes. All deliverables are digital, so location is not a limitation. Around 30% of our work is with clients in Germany, the UK, and the Netherlands. Communication is in English, and we adapt to your timezone for calls.

Most website projects run 4 to 8 weeks from signed brief to delivery. Brand identity work is usually 2 to 3 weeks before that. We map this out clearly in the project timeline we send before work begins.

Yes. All six services are available individually. The pricing page shows individual service rates. You can also use the package builder to mix and match exactly what you need.

A completed brief or a 30-minute discovery call is enough to get started. If you already have copy, images, or existing brand assets, send them over. If not, we have copywriting and photography as add-ons.

Yes. Every service includes defined revision rounds built into the timeline. Typically two rounds of revisions for visual work, one round for development. Additional rounds can be added at the hourly rate.

Every project includes 30 days of post-launch support. After that, the Quarterly Care Plan add-on keeps things running. We do not disappear the day you go live.

All deliverables are sent digitally, typically via a shared Google Drive folder or direct download link. We send source files, export files, and documentation according to what was agreed in the project scope. Brand identity projects always include the full file set: AI, EPS, SVG, PNG, and PDF formats.

Yes. We have case studies and portfolio examples available on the website. For specific sectors or styles you are looking for, we can send relevant examples before any project agreement. This is a normal part of the process and we do not charge for it.

Each project includes defined revision rounds. If after the included revisions we have not reached a result you are happy with, we assess the situation case by case. We have not had a project end without resolution in seven years of operation. See the Refund Policy for the formal terms.